Transforming Customer Acquisition & Retention for Toys & Games Retail Company

  • Customer Type B2C
  • Customer Sector Toys & Games

About the client:

Toys & Games Retail Company is a prominent retailer in the toys and games industry. With the increasing competition and changing consumer behavior, the company sought to enhance its customer acquisition and retention strategies.


  • The need to revamp content strategy to resonate with the target audience.
  • Utilizing Social Media (SoMe) and Email Marketing channels effectively for customer acquisition and retention.
  • Collaborating with suppliers for co-hosted marketing campaigns to drive engagement and sales.


  • Content Strategy Creation: Led the initiative to redefine the content strategy, ensuring it aligned with the company’s goals and resonated with the target audience.
  • SoMe & Email Marketing Channels: Leveraged these channels to enhance customer acquisition and retention mechanisms, resulting in increased engagement and conversions.
  • Collaboration with Suppliers: Played a pivotal role in collaborating with suppliers to co-host marketing campaigns, driving additional traction and sales.


  • Stellar Revenue Growth: Achieved a remarkable increase in Year-over-Year Revenue by 119%, surpassing the 1M mark (Covid situation assisted on that).
  • Boost in Orders: Witnessed a surge in orders by 135%, indicating a successful enhancement in customer acquisition and retention strategies.

Skills Acquired/Enhanced:

  • Data Driven Performance Marketing: Acquired a profound understanding of leveraging data for optimizing marketing strategies and driving performance.
  • Ecommerce Product Mix Selection: Gained insights into selecting the right mix of products for ecommerce platforms to maximize sales and profitability.
  • Collaborative Marketing: Enhanced skills in collaborating with suppliers and other stakeholders for co-hosted marketing campaigns, resulting in mutual benefits and increased sales.


The collaboration between my team and Toys & Games Retail Company led to a transformative change in the company’s customer acquisition and retention strategies. The results speak volumes about the effectiveness of the strategies implemented, and the skills acquired during this project further solidify Gravity Labs’ expertise in the retail industry.

Note: All Customers names are available upon request.